- Independent hospital
Spire Harrogate Clinic
Assessment report published 22 October 2026
Contents
Ratings - Outpatients
Our view of the service
We assessed outpatients during the on-site assessment, which was unannounced and was carried out on 28 July 2026.
We assessed 33 quality statements from the safe, effective, caring, responsive and well-led key questions to give the rating.
The outpatients department consisted of 7 consultation rooms, 1 theatre for minor surgical procedures and was overseen by a senior nurse with consultants and GPs. They also had some nurse led clinics for their new ophthalmology service.
The service had senior oversight by the General Manager, Clinical Services Manager and the Quality Governance Manager.
During the assessment, we spoke with staff, leaders, people who use the service and stakeholders. We looked at care records, policies and other documents relating to the service.
Our overall rating for outpatients was good.
People's experience of this service
People using the service provided consistently positive feedback about their experiences of outpatients at Spire Harrogate Clinic. Patients told us they had been offered a choice of locations for their appointments and were able to access appointments promptly. They said staff explained everything in depth prior to their appointments and post discharge.
Patients told us they felt well informed and supported throughout their care. Where feedback highlighted a need for additional information, staff acted promptly to address this and implemented improvements to ensure future patients received the information they needed. This demonstrated a responsive approach to patient feedback and a commitment to continuous improvement.
Patients described their experiences as “perfect” and said they "can’t fault a thing”. Staff were consistently described as "really friendly and helpful," reflecting the positive relationships observed between staff and people using the service.
Friends and Family Test feedback for the same period demonstrated similarly positive outcomes, with 98% of patients rating their overall experience as good or very good.
Overall, the feedback received indicated that people experienced timely access to services, clear communication, supportive staff and a high standard of care within a clean and welcoming environment. People using the service provided consistently positive feedback about their experiences of outpatients at Spire Harrogate Clinic. Patients told us they had been offered a choice of locations for their appointments and were able to access appointments promptly. They said staff explained everything in depth prior to their appointments and post discharge.
Patients told us they felt well informed and supported throughout their care. Where feedback highlighted a need for additional information, staff acted promptly to address this and implemented improvements to ensure future patients received the information they needed. This demonstrated a responsive approach to patient feedback and a commitment to continuous improvement.
Patients described their experiences as “perfect” and said they "can’t fault a thing”. Staff were consistently described as "really friendly and helpful," reflecting the positive relationships observed between staff and people using the service.
Friends and Family Test feedback for the same period demonstrated similarly positive outcomes, with 98% of patients rating their overall experience as good or very good.
Overall, the feedback received indicated that people experienced timely access to services, clear communication, supportive staff and a high standard of care within a clean and welcoming environment.