Spire Harrogate Clinic

Ratings - Diagnostic and screening services

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

The assessment of 34 quality statements within the diagnostic and screening services at Spire Harrogate Clinic took place on 28 July 2026, with additional virtual interviews conducted on 13 August 2026. This was the service's first assessment since its registration on 25 November 2024. Following this assessment, Spire Harrogate Clinic was rated Good overall.

The service demonstrated a positive and proactive culture of safety, supported by leaders who promoted openness, transparency and continuous learning. Staff at all levels understood their responsibilities for keeping people safe and described a culture in which concerns could be raised without fear of blame. Safety incidents were appropriately reported, investigated and reviewed, with learning shared across teams to support service improvement and reduce the risk of recurrence.

Safeguarding systems and processes were effective. Staff demonstrated a good understanding of safeguarding responsibilities and knew how to raise concerns. The service worked collaboratively with external partners and agencies to help protect people from abuse and avoidable harm.

Leadership was visible, approachable and supportive. Staff told us they felt listened to and were confident in escalating concerns when required. Clear reporting and escalation processes were in place, and staff understood how to access support and guidance when needed. Governance and oversight arrangements supported the monitoring of quality, safety and performance across the service.

However, we identified an area requiring improvement. The service did not have guidance readily available to support staff in recognising and responding to deterioration in children.

Overall, the evidence demonstrated that people using the service received safe and effective care from staff who were supported by effective leadership, governance and a strong focus on learning and improvement. The identified area for improvement did not significantly impact the overall quality of care provided, and the service was rated Good.

People's experience of this service

People using the service provided consistently positive feedback about their experiences of diagnostic and screening services at Spire Harrogate Clinic. Patients told us they had been offered a choice of locations for their diagnostic investigations and were able to access appointments promptly. They said staff explained diagnostic tests clearly, including what to expect during procedures and any relevant safety requirements before scans and X-rays were undertaken.

Patients told us they felt well informed and supported throughout their care. Where feedback highlighted a need for additional information, staff acted promptly to address this and implemented improvements to ensure future patients received the information they needed. This demonstrated a responsive approach to patient feedback and a commitment to continuous improvement.

Patients described their experiences as "smooth" and said "it had been great." Staff were consistently described as "really friendly and helpful," reflecting the positive relationships observed between staff and people using the service.

Feedback from the Spire Imaging patient survey, covering the period from 1 January 2026 to 30 June 2026, was overwhelmingly positive, with most respondents rating their experience as either good or very good. Comments included:

"No waiting. Seen immediately on arrival even though I arrived early. Staff polite and helpful. Very pleasant environment."

and

"Because I have no complaints. The standard of service was as to be expected of Spire Healthcare, very good. Your staff were polite, friendly and the facilities were immaculate. Top marks!"

Friends and Family Test feedback for the same period demonstrated similarly positive outcomes, with 96% of patients rating their overall experience as good or very good.

Overall, the feedback received indicated that people experienced timely access to services, clear communication, supportive staff and a high standard of care within a clean and welcoming environment.