Core Case Management Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that leadership assured high-quality, person-centred care and promoted a positive culture.

This is the first assessment for this service. This key question has been rated good.

This meant the service was consistently managed and well-led.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a clear person-centred culture focused on supporting people to achieve good outcomes. Staff described a shared approach where people were at the centre of decision-making. One staff member said, “We support people to live their best life.” Relatives echoed this, telling us, “[Name] is centre to the care, my views are listened and responded to.”

Leaders were knowledgeable, visible, and supportive. Staff spoke positively about leadership and felt able to approach managers for support. Leaders understood the needs of people and were actively involved in care oversight. Staff consistently spoke positively about management and leadership. One staff member told us, “Brilliant manager, very well supported.” Leaders demonstrated integrity, openness, and compassion, and provided visible support through regular contact, reviews and oversight.

The provider fostered an open culture. Staff described an open-door policy and said they felt confident raising concerns. Feedback from staff and relatives confirmed concerns would be listened to and acted upon.

The provider promoted equality and inclusion. Staff described a respectful working environment where diversity was valued and individuals were supported appropriately.

Equality and diversity training was completed, and care was delivered in a way that respected people’s backgrounds, abilities and preferences. This approach supported wellbeing, inclusion and resulted in good staff retention.

The provider had clear systems of governance and oversight to monitor and improve the quality and safety of care. Audits, management meetings and oversight processes enabled monitoring of quality and safety. Information relating to incidents, training and care delivery was reviewed and used to support improvements.

The provider worked collaboratively with healthcare professionals and partners to support effective and joined-up care. Staff described effective partnership working, and relatives confirmed good communication and coordination of care.

The provider promoted continuous learning and improvement. Staff described how feedback and ideas were encouraged and implemented. Engagement with external professional bodies supported best practice and ongoing development. The registered manager discussed how continued professional development promoted best practice in working with people with brain injury and complex needs. This informed practice and supported improved care, wellbeing and outcomes for people using the service.