Core Case Management Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that people were treated with compassion,dignity and respect.

This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, compassion and respect and protected their privacy and dignity. Feedback from people and relatives consistently described staff as caring and considerate. Staff demonstrated sensitivity when providing personal care and took time to explain support, ensuring people felt comfortable and respected. One person using the service said, “They always explain what they are going to do and check I’m happy.”

Staff treated colleagues and visiting professionals with respect, supporting joined‑up care and positive working relationships. This helped ensure people experienced consistent and dignified support.

The provider treated people as individuals and tailored care accordingly. Care plans included detailed information about people’s backgrounds, preferences, and interests, which staff used to inform daily support. Staff demonstrated strong knowledge of people’s personalities and needs, and relatives confirmed support was personalised. Protected characteristics, cultural preferences, and past experiences were considered from initial assessment, ensuring care was inclusive and respectful.

The provider promoted independence, choice, and control. People were supported to make decisions about their daily lives and encouraged to do as much as possible for themselves. Staff described adapting support to enable independence, for example supporting people with meal preparation and activities while managing risks safely.

Staff listened to and responded to people’s needs in a timely and appropriate way. People received reassurance and support when distressed or unwell. Staff described prioritising people’s emotional needs and responding flexibly rather than following task-based routines. People and relatives confirmed staff responded quickly and sensitively to changes in mood or health.

The provider supported staff wellbeing and enabled them to deliver person-centred care. Leaders recognised the link between staff wellbeing and good care outcomes, which was reflected in staff practice and feedback. Staff described feeling valued and supported through supervision and open communication with leaders. Positive staff morale contributed to consistent care for people. One staff member said, “I feel listened to and supported. I can raise any concerns and know my confidentiality will be maintained and the issue addressed.”