Core Case Management Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life.

This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care was effective by assessing and reviewing their needs comprehensively. Pre-assessments informed detailed care plans, which included health, communication and functional needs. Care planning reflected multidisciplinary input and provided clear guidance for staff. Reviews were completed regularly, with people and relatives involved.

Care was delivered in line with legislation and evidence-based practice. Staff followed specialist guidance, including for dysphagia management, seizure support and behavioural approaches. Dysphagia management is a multidisciplinary approach that uses dietary modifications, swallowing exercises, and postural techniques to help people safely consume food and liquids, prevent aspiration, and maintain adequate nutrition. Input from professionals such as SALT, psychologists and physiotherapists informed care delivery, ensuring it remained safe and appropriate for people’s complex needs.

The provider worked well across teams and services to support people. Records showed shared assessments and coordinated input from multiple professionals. Staff described effective communication with external partners and consistent information sharing, ensuring people experienced continuity of care when accessing different services stating, “We work closely with our health team partners, including physio, SALT and OT and share information well, improving outcomes for people.”

The provider supported people to manage their health and wellbeing. Staff supported attendance at healthcare appointments and therapeutic interventions, including physiotherapy, speech and language therapy and psychological support. People were encouraged to maintain their independence and participate in activities, which contributed to improved confidence and wellbeing.

The provider routinely monitored people’s care and outcomes to improve quality and consistency. Systems such as daily recording audits, care reviews and management oversight enabled the provider to assess the quality of care. Information relating to nutrition, behaviour, medicines, and wellbeing was analysed and used to inform improvements. People and relatives were involved in reviewing care ensuring the care and support remained effective and relevant.

The provider told people about their rights around consent and respected these when delivering care and support. Staff demonstrated an understanding of the Mental Capacity Act and applied this in care delivery. Staff told us, “We always presume capacity and respect people’s choices.”

Where required, capacity assessments and best interest decisions were recorded. The provider had identified that formal recording of consent required strengthening and had introduced new documentation to address this.