Sculptedbydoctors

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs, and that staff treated people equally and without discrimination.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People who used Sculpted By Doctors self-referred and were able to make an appointment on a date and time that suited them during the operating time of the service. The provider made sure people were at the centre of their care and treatment choices. People who used the service were invited to make contact if they felt they needed additional advice or support following a procedure. People were actively contacted within 24 hours to ensure they were given the opportunity to seek additional advice or raise concerns.

The provider understood the diverse health and care needs of people, so care was joined-up, flexible and supported choice and continuity. People had opinions about the treatment they wanted. Integrity was maintained as the service would do their best to meet those individual needs based on the industry best practices and guidance.

The provider supplied appropriate, accurate and up-to-date information which met individual needs of people who used the service. The provider indicated that people had not needed external translation and interpretation services, however, it was a service they would support people to access if required.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care. How to give feedback and the complaints policy was on display in the consulting rooms. Guidance on how to give information to CQC was also advertised.

The service made sure that people could access the care, support and treatment they needed when they needed it. The provider arranged with other CQC‑registered services to use rooms that were more accessible to meet people’s needs where they were unable to accommodate people’s specific needs, such as providing ramp access for wheelchair users. They also delivered intravenous (IV) infusions in people’s homes when required.

Sculpted by Doctors is an independent health service. Feedback provided by people using the service to the provider was positive. Staff treated people equally and without discrimination. The provider proactively sought ways to address any barriers to improving people’s experience within the service. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes.

Sculpted by Doctors is an independent health service. They are a private treatment clinic, run by a single doctor, registered and trained appropriately. This quality statement is not relevant for this service.