Sculptedbydoctors

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 67 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. However, the provider could not be assured that records were consistently accurate. Feedback from people using the service was positive. People felt involved in any assessment of their needs and felt confident that staff understood their individual and cultural needs. The provider described action taken including providing sufficient time, so that people could provide the information required to ensure the treatments would meet their needs and expectations.

The service always planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation. They worked to develop evidence-based good practice and standards. Systems were in place to ensure staff were up to date with evidence-based guidance and legislation. The provider demonstrated that they attended industry best practice conferences and reviewed industry publications in order to ensure all procedures met industry best practice. However, medicine batch numbers were not recorded.

The service is run by a single doctor with a personal assistant, who worked well together. When the provider was unable to deliver the regulated treatments, they signposted people to other CQC‑registered providers. Where required, the provider also referred people back to their GP for further investigation or clarification of medical conditions before treatment commenced.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The provider processes, including initial assessments and follow-up information, ensured people understood that procedures were not a treatment for long term or acute conditions. Monitoring and improving outcomes.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent. The provider took steps to feedback outcomes and shared this information with peers in the industry.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. The provider told us that they conducted an assessment of people’s needs to confirm appropriate treatment and procedures were agreed. We found that the provider could not be assured that consultation records were accurate and the medical history had been reviewed or acted on.