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Rangeford Care - Wadswick Green

Overall: Good read more about inspection ratings

The Pavilion, Roundwood Way, Corsham, Wiltshire, SN13 9FN (01225) 585050

Provided and run by:
Rangeford Care Limited

Latest inspection summary

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Background to this inspection

Updated 21 January 2020

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out the inspection.

Service and service type:

Rangeford Care Wadswick Green is a domiciliary care agency. People receive a personal care service in their own home.

Not everyone using Rangeford Care receives regulated activity; CQC only inspects the service being received by people provided with personal care; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection site visit was announced and started on 22 November 2019. We gave short notice of the inspection because we wanted to be sure a senior member of staff was available to support the inspection.

What we did before the inspection

We reviewed information we had received about the service. This included details about incidents the provider must notify us about, such as serious incidents. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with one person who used the service and one relative about their experience of the care provided. We spoke with seven members of staff including the provider, registered manager, assistant manager, senior care workers and care workers. We also spoke with the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. These included five people's care and medication records, five staff recruitment files and training and supervision records. We reviewed records relating to the management of the service. We reviewed how the provider and the registered manager completed their quality assurance checks.

After the inspection we telephoned four people who used the service, six relatives and emailed two members of staff to gain their view on how the service was managed and care delivered. You can see what they told us in the main body of the report.

We obtained feedback from one health professional to obtain their views about the service. We have included their views and feedback in the main body of the report.

Overall inspection

Good

Updated 21 January 2020

About the service

Rangeford Care Wadswick Green is a domiciliary care agency providing personal care to older people living in their own homes within an assisted living development. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 16 people were receiving personal care.

People’s experience of using this service and what we found

People were supported by staff who had the skills and knowledge to meet their needs safely and effectively and followed best practice. Views of people were valued and used to make improvements to their care and support.

People's care and support needs were being met in line with their personal preferences. The service responded promptly when people’s needs changed. The service worked well with other health professionals to make sure people’s care needs were met.

People were actively involved in making decisions about their care. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff members felt they were valued and respected by the management team, who sought their involvement to improve and develop the service.

People were supported by staff who were caring, kind, respected their dignity and privacy, and promoted their independence.

The service was well managed, by a registered manager and management team who were described as ‘supportive’, ‘approachable’ and, ‘brilliant’. Quality assurance systems, including audits, feedback from people who used the service and staff were all used to make continuous improvements to the quality of the service people received.

Rating at last inspection: The last inspection report was published in June 2017 and the service was rated Good.

Why we inspected: This was a planned inspection. The service was rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.