Cleadon Ear Care

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture
This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.
The provider regularly reviewed the development of their vision and strategy.

The service was led by a practitioner who understood the context in which they delivered care, treatment and support. They demonstrated the skills, knowledge, experience and credibility to lead the service effectively, and did so with integrity, openness and honesty.

Cleadon Ear Care is an independent health service. They are a private ear treatment clinic owned and operated by an individual practitioner. While the provider was not required to have freedom to speak up arrangements in place for staff as they didn’t employ any, systems were in place to support their clients to raise concerns should they have any.

Cleadon Ear Care is an independent health service. They are a private ear treatment clinic owned and operated by an individual practitioner. This quality statement is not relevant for this service.

The provider had established governance processes that were appropriate for the size and scope of the service. These systems were used effectively to manage and deliver good‑quality, sustainable care, treatment and support. The provider acted on the best available information relating to risk, performance and outcomes, and carried out audits to monitor quality and identify areas for improvement.

The practitioner understood their duty to collaborate and work in partnership, so services work seamlessly for people. They shared information and learning with partners and collaborated for improvement. They also collaborated with local GPs, making referrals where appropriate. In addition, they worked with a local charity supporting older people, signposting individuals for extra support when needed.

The practitioner demonstrated a strong commitment to continuous learning, innovation and improvement. They actively contributed to safe and effective practice by regularly attending relevant training sessions and professional events to enhance their knowledge and skills. The practitioner also maintained their professional nursing registration and undertook the ongoing learning and development required to revalidate and remain registered, ensuring they stayed up to date in their field.