Cleadon Ear Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. The provider treated colleagues from other organisations with kindness and respect.
Arrangements were in place to promote people’s privacy and dignity.
 

The service treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Patients’ personal, social, and equality characteristic needs were understood and met. Patients’ communication needs were met to enable them to be fully involved in their care. For example, the service had access to interpreter services where required.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.
They helped patients and their carers to access advocacy and community-based services.

The service listened to and understood people’s needs, views and wishes. The provider responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Cleadon Ear Care is an independent health service. They are a private ear treatment clinic owned and operated by an individual practitioner. Following a self‑appraisal, the provider reviewed their working arrangements to mitigate the risk of burnout, subsequently leaving their other role with a national health employer to focus fully on their current role.