Cleadon Ear Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that the service involved people in decisions about their care and treatment and provided them advice and support. The provider regularly reviewed people’s care and worked with other services to achieve this.
This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The provider checked people’s health, care, and wellbeing during appointments. For example, they spoke with someone on the phone before their appointment to ensure the service was appropriate. A detailed medical history was taken during their first appointment and before any treatment commenced.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
Systems were in place to ensure the provider was up to date with evidence-based guidance and legislation. The provider kept records of the relevant training they had completed, and this was available for people to see when they attended appointments for the first time. Clinical records we saw demonstrated care was provided in line with current guidance.

The provider demonstrated a clear understanding of the scope of their role and recognised when a person’s care needed to be transferred to other services, such as their GP.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

The service routinely monitored people’s care and treatment to continuously improve it. This was achieved through regular audits and analysis of emerging themes. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.
The provider understood and applied legislation relating to consent.