Cleadon Ear Care

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a proactive and positive safety culture built on openness and honesty. The provider listened to concerns about safety and investigated and reported safety events appropriately. Lessons were learned to help continually identify and embed good practice, and safety remained a clear priority.
The provider had effective processes in place to report incidents, near misses and safety events. There were systems to record, review and monitor incidents, as well as to gather and act on feedback. The provider also used reflective practice to support their ongoing learning, which further contributed to service improvement. For example, they reviewed how follow up communication was provided to patients in order to enhance reassurance after treatment.

The provider worked collaboratively with individuals and healthcare partners to establish and maintain safe systems of care, ensuring safety was consistently monitored and effectively managed. They promoted continuity of care, including during transitions between different services. The provider demonstrated clear understanding of the scope of their role and recognised when a person’s care needed to be transferred to other services, such as their GP.

The service worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve this. The service shared concerns quickly and appropriately. The practitioner had a safeguarding policy in place and had received relevant training to ensure they could keep people safe. They knew how to report a concern and when it was appropriate to do so.

The service worked with people to understand and manage risks in a holistic way. Care was tailored to clients’ needs and delivered in a safe and supportive manner. People were informed about the risks associated with their condition and treatment and were given clear guidance on what to do if they experienced any unexpected symptoms or side effects. Aftercare information was also provided to help minimise risks.

The service was located within a row of shops in the commercial area of the road. The premises consisted of a small waiting area and a clinical area. Effective arrangements were in place to ensure the environment was well maintained and kept clean, supported by appropriate health and safety risk assessments. A business continuity plan was also in place and was regularly monitored and reviewed.
The service identified and managed potential risks within the care environment. Equipment, facilities and technology were used appropriately to support the safe delivery of care.

Cleadon Ear Care was a small independent health service which provided ear micro suction and irrigation. They did not employ staff; however, the practitioner was able to demonstrate how they kept their own competencies and good practice up to date with the latest guidance through training and engaging with other ear wax removal practitioners.

The service had an infection, prevention and control policy in place. The practitioner carried out regular checks to ensure the cleanliness of the clinic. Appropriate personal protective equipment, including aprons and gloves, were available for use during consultations. The practitioner stored clinical waste safely and had arrangements in place to ensure it was disposed of appropriately.

Cleadon Ear Care is an independent health service. They are a private ear treatment clinic. No medicines were carried or prescribed by this service. This quality statement is not relevant for this service.