Cygnet Paddocks

This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first assessment for this registered service. This key question has been rated good. This meant service leadership had aspired to create a service culture that drove and improved high-quality, person-centred care.

Managers and staff had a shared direction, vision and values. Leaders were inclusive, accessible and visible at the service. There was a clear management structure and staff understood their individual roles and responsibilities and how these interacted with the wider teams. There was strong and effective leadership throughout the service. Staff were very positive about the service, managers and the culture, they were encouraged to feedback to managers and action was taken on concerns that they raised. Managers had a good understanding of the service, the challenges they faced and were effective in addressing these challenges. The service was focused on continuous learning and shared this learning across local systems. Systems and processes for governance and quality monitoring were effective. Staff collaborated with partner agencies to ensure patients had access to the services they required and to achieve good outcomes. There was a strong focus on learning and improvement.