Cygnet Paddocks

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect.

This is the first assessment of this registered service. This key question has been rated outstanding. This meant people were openly respected and valued as individuals; and encouraged as partners in their care in this service.

Staff respected people’s dignity and showed empathy and compassion in caring for patients and staff demonstrated flexibility in adapting times to support the individual needs of patients. Feedback that we received from patients and relatives was jointly positive. Feedback from commissioners was that the staff group had developed since the service opened and commissioners had observed caring, supportive relationships developing between patients and staff and had observed patients were more confident.

Patients were aware of their rights, whether they were informal, cared for under the deprivation of liberty safeguards (DoLS a legal protection in England and Wales under the Mental Capacity Act 2005 MCA) or detained under the Mental Health Act were not unlawfully confined or controlled. Patients were encouraged to keep in touch with others who were important to them.