Cygnet Paddocks

This means we looked for evidence that the service met people’s needs.

This is the first assessment for this service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.

The design, layout, and furnishings of the service’s premises supported patient’ treatment, privacy and dignity. Staff supported patients with activities outside the service, such as recreational and social activities, developing hobbies and interests and maintaining family relationships. The service met the needs of all patients, including those with a protected characteristic. Staff helped patients with communication, advocacy and cultural and spiritual support. The service treated concerns and complaints seriously, investigated them and learned lessons from the result.