Ringway Mews Care Home

Date of assessment: 5, 7, 14, 18 and 21 May, 2026.

Ringway Mews is a residential and nursing home providing personal care and accommodation to up to 150 people, across 5 separate units and is located in Wythenshawe, Manchester. At the time of our assessment there were 130 people using the service.

The assessment was triggered by continued concerns about unsafe care following the last assessment in 2025.

The home has been rated inadequate. We identified 7 breaches of the legal regulations. The provider was in breach for person centred care, dignity and respect, safe care and treatment, premises and equipment, good governance and staffing. The provider was previously in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were not found at this assessment, and the provider remained in breach of these regulations. The provider was previously in breach of the legal regulation in relation to the need for consent. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.

The provider did not have effective oversight and had failed to effectively address the concerns at the last inspection in June 2025. They were still in breach of regulation 12 and 17. The issues identified at this assessment were still ongoing and had not been resolved. We also identified new breaches of the regulations. The current manager had worked hard to make improvements but had not received sufficient support to make a good rating a realistic goal within an acceptable timeframe.
There were insufficient numbers of suitably trained and experienced staff. There were vacant posts for a deputy clinical lead, and a unit manager and recruitment had been on hold since March 2026 despite the widespread shortfalls in the home. This meant there were insufficient resources in place to make the necessary improvements.

Care plans were not person-centred and were still being updated 20 months after the new provider took over the registration at Ringway Mews Care Home. Care records were not accurate, complete and contemporaneous. We could not be assured people were being provided with the correct level of care to keep them safe.

Feedback from relatives, staff and observations from inspectors during 5 onsite visits highlighted concerns about the impact of poor staffing levels.
People were not always treated with dignity and respect, and care was not always person centred as staff did not have the time to respond appropriately due to their excessive workloads.

Premises and equipment were not always clean and hygienic.

The administration of medicines was not safe. Staff did not always store medicines safely and securely. People consistently did not receive their medicines at the prescribed times, including time-critical medicines. Records showed people regularly received their medicines late. Care plans did not provide clear guidance on key areas such as diabetes management, blood glucose monitoring, hypertension, or topical treatments for pain management. Some people needed thickened fluids to reduce the risk of choking. However, records did not show that staff used thickeners consistently or correctly, which put people at risk of harm.

This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.

We carried out this assessment between 13 March and 28 April 2025. Ringway Mews is a residential and nursing home providing personal care and accommodation to up to 150 people, across 6 separate units and is located in Wythenshawe, Manchester. At the time of our inspection there were 148 people using the service.

This was the first assessment since Springcare became the provider of Ringway Mews, registering with the Care Quality Commission (CQC) on 3 October 2024.The provider was in breach of 3 legal regulations relating to seeking people’s consent, safe care and treatment and good governance.

Risks to people were not always effectively managed and appropriate systems were not always in place to obtain consent from people, or their relatives. Some areas of the home weren’t always clean and certain improvements were required regarding people’s medication.

Accurate records were not always maintained and we identified lots of missing information within people’s care plans. The home was in the process of merging from paper based to electronic record keeping which was causing some of the problems for staff. Audits of people’s care plans had not identified similar findings to those we found during the assessment.

People and their relatives said the service was safe and we were told there were enough staff to care for people. Staff were recruited safely and the building was maintained appropriately.

The home worked well with other organisations and assessments of people’s needs were undertaken when they moved into Ringway Mews. Overall, the feedback we received about the care provided at the home was positive. People said staff were kind and caring towards them and we saw this from our own observations. We observed some people sitting in chairs for long periods without being asked if they would like to be taken to the toilet. This could impact on people’s dignity.

We received positive feedback about management, leadership and the culture at the home. However, some staff said they didn’t always feel well treated, or respected by the management team. Staff enjoyed their roles and some had worked at the home for long periods of time.