Ringway Mews Care Home

Updated 2 April 2026

Date of assessment: 5, 7, 14, 18 and 21 May, 2026.

Ringway Mews is a residential and nursing home providing personal care and accommodation to up to 150 people, across 5 separate units and is located in Wythenshawe, Manchester. At the time of our assessment there were 130 people using the service.

The assessment was triggered by continued concerns about unsafe care following the last assessment in 2025.

The home has been rated inadequate. We identified 7 breaches of the legal regulations. The provider was in breach for person centred care, dignity and respect, safe care and treatment, premises and equipment, good governance and staffing. The provider was previously in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were not found at this assessment, and the provider remained in breach of these regulations. The provider was previously in breach of the legal regulation in relation to the need for consent. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.

The provider did not have effective oversight and had failed to effectively address the concerns at the last inspection in June 2025. They were still in breach of regulation 12 and 17. The issues identified at this assessment were still ongoing and had not been resolved. We also identified new breaches of the regulations. The current manager had worked hard to make improvements but had not received sufficient support to make a good rating a realistic goal within an acceptable timeframe.
There were insufficient numbers of suitably trained and experienced staff. There were vacant posts for a deputy clinical lead, and a unit manager and recruitment had been on hold since March 2026 despite the widespread shortfalls in the home. This meant there were insufficient resources in place to make the necessary improvements.

Care plans were not person-centred and were still being updated 20 months after the new provider took over the registration at Ringway Mews Care Home. Care records were not accurate, complete and contemporaneous. We could not be assured people were being provided with the correct level of care to keep them safe.

Feedback from relatives, staff and observations from inspectors during 5 onsite visits highlighted concerns about the impact of poor staffing levels.
People were not always treated with dignity and respect, and care was not always person centred as staff did not have the time to respond appropriately due to their excessive workloads.

Premises and equipment were not always clean and hygienic.

The administration of medicines was not safe. Staff did not always store medicines safely and securely. People consistently did not receive their medicines at the prescribed times, including time-critical medicines. Records showed people regularly received their medicines late. Care plans did not provide clear guidance on key areas such as diabetes management, blood glucose monitoring, hypertension, or topical treatments for pain management. Some people needed thickened fluids to reduce the risk of choking. However, records did not show that staff used thickeners consistently or correctly, which put people at risk of harm.

This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.

Updated 2 April 2026

We received mixed feedback from people and their relatives. There was positive feedback about the kindness of regular staff. There was also a clear theme reported to us was about staffing levels and the impact this had on the quality of care.

People told us, “The staff will chat, but they are busy so they can't spend a lot of time with me" and “The staff are fairly okay. When you call them to help you, it can take time. I don't think there are enough staff here. There are a few familiar faces, but quite often it is different staff.”

Relatives told us, “[Staff] are caring and they listen to me and [relative]. They make sure she gets out of her room and mixes with other residents in the lounge when they feel up to it” and “Sometimes when we visit, there isn’t one staff in sight in the lounge. If they have to take someone to the toilet or to be changed, it can be 10 or 15 minutes with no staff. We have raised it at meetings."

There was positive feedback about the new manager. Relatives told us, “The manager is approachable. They do have regular meetings for relatives. All other family members we know on here would say the same though, they need more staff" and “Yes, it is now under new ownership. The manager is working hard to address the lack of paperwork there and she is very open with me about my concerns; she went the extra mile for us.”

Residents and families did not report any concerns related to discrimination and inequality during the assessment.