JDW Care Ltd

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Systems and processes for managing accidents, and incidents were managed effectively. The provider had a proactive and positive culture of safety, based on openness and honesty. Accidents and incidents were consistently recorded and reviewed to identify themes and trends. Staff were updated when any risks or concerns were identified. Lessons were learnt to continually identify and embed good practice and reduce the likelihood of future risks. Staff said “The office always contact us to debrief and make sure I am okay. They are always accessible and I can call them if I need to.”

Staff worked with people and with health and social care partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services, for example, from hospital back home. Information related to people’s care needs was assessed prior to people joining the service and this helped to inform people’s care plans and risk assessments.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately.

Systems to safeguard people from abuse were effective and understood by staff. A safeguarding adult’s policy was in place to guide practice, and the provider had systems in place to ensure staff received appropriate safeguarding training. Staff demonstrated clear knowledge of their responsibility to report any signs of potential abuse. One member of staff told us, “I would report any concerns to [registered manager], and I would whistle blow if I felt I needed to.” All people and relative we spoke said they feel safe with the support they receive.

The service worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. New and emerging risks were responded to timely manner.

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. Care plans provided clear guidance for staff to ensure people received safe, effective and responsive care and support. Risks to people's health, safety and wellbeing were identified, assessed and appropriately managed to help keep people safe.

The provider detected and controlled potential risks in the care environment. The provider had effective systems in place to promote environmental safety. Environmental and health and safety risk assessments were completed to identify and manage potential hazards within people’s homes. These included fire, gas and electrical safety.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.

There were processes to ensure staff were recruited safely. This included references, employment history, appropriate checks for staff from overseas to ensure they had the right to work at the service and Disclosure and Barring Service (DBS) checks.

When staff started work at the service, they completed a period of induction, and they commenced their training. This included a period of shadowing where they worked with more senior staff to understand the day to day running of the service and meet people who they would be supporting. Staff were supported with regular supervision meetings, and competency checks.

The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly. Staff had access to infection prevention control training and to essential personal protective equipment (PPE). The provider also had an appropriate policy in place. Staff told us there was always plenty of PPE available and understood when they were required to wear PPE.

Medicines were managed safely and in line with people's needs, preferences and capacity. The provider had effective systems to support the safe administration of medicines. Staff responsible for administering medicines had completed appropriate training, and the registered manager carried out regular competency spot checks. Medicine management was further supported by routine audits, which helped identify and address any issues.

Protocols were in place to guide the administration of medicines prescribed on an 'as required' (PRN) basis. While records relating to PRN medicines were not always completed consistently, the registered manager recognised this during the assessment and took immediate action to improve recording practices.

The provider responded promptly when medication errors occurred. Learning from incidents was shared with staff through team meetings, and additional competency checks were completed to strengthen practice. These actions had contributed to a reduction in medication errors.