JDW Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff understood their role in ensuring people were treated with respect and privacy. One staff member said, “When I am supporting with personal care, I ensure doors are closed and talk them through what support I am providing.” Feedback from people and relatives was overall positive. One person said, “They are very caring; I like to have a chat and that’s important as some days don’t see anyone else.” A relative told us, “The staff are friendly and helpful.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

Each person had a detailed care plan in place. This provided staff with important information about the person and how best to support their needs. The information included the person's preferred language and communication methods. One person told us, “They have got to know me, never needed to change care, and they listen to my views and wishes.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff told us they encouraged people to make decisions about routines, activities and personal preferences, and where appropriate help people maintain and develop skills and confidence. People could exercise control over how and when care was delivered. Care plans prompted staff to help people only where they could not carry out tasks for themselves.

People and their relatives felt staff encouraged them to be as independent as they can be. One relative said, “Yes I do feel they support [relative name] to be independent, encourage her to do what they can do themselves.”

The provider listened to and understood people’s needs, views and wishes. Staff supported people and knew their needs to support them well. They said there was good communication within the staff team if people’s needs changed.

Relatives were happy with the support they received for their relative. They spoke positively about their call times, flexibility of the service and confirmed they were supported by staff who knew them well and understood their needs. One relative said, “[Relative name] has been having hallucinations recently, they are dealing with this really well, any changes are written in the diary” and “They know them as individuals and very much treat them as individual.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff feedback overall demonstrated a positive and supportive culture. Staff described leaders as approachable and told us they felt valued, listened to and supported through regular supervision, training and wellbeing support.