JDW Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People had their needs assessed by the provider prior to them using the service and included details of people’s life history and support needs. People’s care plans were detailed and person-centred including describing people’s views, preferences and daily activities. Care plans and risk assessments were reviewed with people and their relatives. These were updated when people’s needs changed.

One professional said, “The provider completed a thorough assessment of the service user's needs, demonstrating a caring, person-centred approach throughout.”

People received care and treatment that was planned and delivered in line with their needs, preferences and current evidence-based guidance. Care plans reflected what was important to people and supported staff to provide safe, person-centred care.

Care records contained relevant information that was consistent with national guidance and legislation, including the use of recognised assessment tools such as MUST (Malnutrition Universal Screening Tool) scores. The registered manager ensured recommendations and information received from health professionals were incorporated into people's care plans to support continuity of care.

Staff followed professional guidance and evidence-based recommendations to meet people's needs. For example, when one person's health needs indicated a review of their modified texture diet was required, the registered manager sought support from the Speech and Language Therapy (SALT) team. Following assessment, guidance was provided regarding the person's dietary requirements, which staff implemented consistently.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider had developed systems and processes which shared information within the staff team effectively. Staff began their shift with a handover from the previous shift, which ensured they were up to date about any concerns, appointments, or changes in people’s care, indicating effective communication and information sharing between staff teams. Staff said, “We have a handover process on the system. We are also encouraged to contact the district nurses for support and we work with them.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice, and control. People were supported to make informed decisions about their care by staff who understood their individual needs and preferences. Staff promoted healthier choices to enhance wellbeing, while recognising and respecting that people had the final say in decisions about their care. Staff said, “I encourage healthy nutrition and plenty of fluids in warm weather.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care needs including what they could do for themselves was documented in their care plan. Staff understood the importance of supporting people to maintain their independence and offering people choice, so they were empowered. People’s care was reviewed and managers carried out spot checks to ensure people received their care as planned. When people had needs which required additional monitoring by staff, staff did this to ensure positive outcomes were achieved for people.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The Mental Capacity Act 2005 (MCA) provides a legal framework for making decisions on behalf of people who may lack the mental capacity to do so for themselves. The MCA requires that, as far as possible, people make their own decisions and are helped to do so when needed. We found the service was working within the principles of the MCA. Information around capacity was in the process of being improved to support people more effectively with consent.