JDW Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good.

This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Reviews of people’s care plans were completed with people, their families, and representatives. Care plans were detailed and included information about people’s preferences and updates from staff when people’s needs had changed. Staff we spoke with understood their role in delivering person centred care.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People were supported by a consistent staff team, which helped maintain continuity of care. Rotas showed agency staff were not used. One relative said, “They try to provider regular staff who know [relative name], and they are not getting different staff all the time.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People’s communication needs were considered, recorded in their care plans and staff communicated with people in line with their needs.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment, and support. Complaints processes were in place and people understood how to make a complaint but had not needed to do so. Any complaints that the provider had received had been appropriately responded to and in line with their own policy. Furthermore, as the registered manager was the owner of this company, they had ensured they had a nominated person, separate to this company who people could contact to raise a complaint too. Relatives overall felt they could raise concerns, with one relative saying “They absolutely listen and change things if necessary.”

The provider made sure that people could access the care, support, and treatment they needed when they needed it. We found evidence in the care documentation that showed health professionals within the multidisciplinary teams were contacted when a person required outside professional support such as SALT (Speech and Language Therapy), and district nurses. We did not identify any concerns or barriers relating to people’s ability to access these services.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The provider had an equality, diversity and inclusion policy in place that was understood by staff. Staff had access to equality and diversity training which meant they had the skills to ensure that people received equitable care regardless of their background.

People were not always supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The provider was not currently supporting anyone with end-of-life care; however, they had not reviewed what people’s wants and wishes currently were. The provider did initially discuss this in people’s pre-admission information, however these had not been reviewed or updated so the provider was not aware if peoples wants and wishes had changed. The registered manager had committed to discussing this with the people they support and their relatives following our feedback.