Windmill Dental Surgery

We undertook a follow-up on-site inspection on 13 May 2026. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced on-site inspection of Windmill Dental Surgery on 13 October 2025. We had found the registered provider was not providing well-led care and was in breach of regulation 17 good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, we found the practice had met regulations.

The practice is in Longford, Coventry and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 7 staff, of which there was the dentist who was also the owner, 4 dental nurses (including 2 trainee dental nurses), 1 receptionist and the practice manager. During the inspection we spoke with the dentist, the receptionist, 1 dental nurse and the practice manager.

We undertook a follow-up on-site inspection on 13 October 2025. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced on-site inspection of Windmill Dental Surgery on 23 April 2025. We had found the registered provider was not providing safe or well-led care and was in breach of regulations 12 Safe Care and Treatment and 17 good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, we found the practice had not met all regulations.

Improvements had been made to recruitment procedures to reflect current legislation, although further improvements were required

The practice had some systems to manage risks although improvements were required. Risk assessments for Legionella and fire safety had been completed but action had not been taken to address all issues identified.

A new compliance system had been implemented to support leadership and governance. Work was ongoing to embed the system.

Staff had completed further training to help ensure that they had the skills, knowledge and experience to carry out their roles.

Staff treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Longford, Coventry and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.

The practice had 2 treatment rooms.At the time of our inspection, there was a total of 7 staff, of which there was the dentist who was also the owner, 4 dental nurses, including 2 trainee dental nurses, 1 receptionist and the practice manager. During the inspection we spoke with the dentist and the practice manager.

The provider was not complying with all regulations. Full details of the regulation the provider was not meeting are within the inspection findings below.

We have asked the provider for an action plan in response to the concerns found at this inspection.

We carried out this announced on-site inspection on 23 April 2025.

We found the practice had not met all regulations.

Infection prevention and control procedures in place were not always effective.

Recruitment procedures did not reflect current legislation.

The practice had some systems to manage risks although improvements were required. There were no risk assessments for health and safety, sharps, Legionella or fire safety.

Leadership was not always effective and governance systems were lacking.

Systems to support a culture of continuous improvement and development were not established at the service.

There was scope for improvement in the safeguarding processes in place.

The practice did not have effective systems to review and investigate incidents and accidents.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

The practice is in Longford, Coventry and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 6 staff, of which there was 1 dentist, 4 dental nurses, including 2 trainee dental nurses, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse,1 receptionist and the practice manager.

The provider was not complying with Regulation 12 Safe Care and Treatment and Regulation 17 Good Governance.

Full details of the regulations the provider was not meeting are within the inspection findings below.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we may publish this information on our website after any representations and/or appeals have been concluded.

We have asked the provider for an action plan in response to the concerns found at this assessment.