- Dentist
Windmill Dental Surgery
Assessment report published 15 July 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 23 April 2025.
We found the practice had not met all regulations.
Infection prevention and control procedures in place were not always effective.
Recruitment procedures did not reflect current legislation.
The practice had some systems to manage risks although improvements were required. There were no risk assessments for health and safety, sharps, Legionella or fire safety.
Leadership was not always effective and governance systems were lacking.
Systems to support a culture of continuous improvement and development were not established at the service.
There was scope for improvement in the safeguarding processes in place.
The practice did not have effective systems to review and investigate incidents and accidents.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in Longford, Coventry and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 6 staff, of which there was 1 dentist, 4 dental nurses, including 2 trainee dental nurses, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse,1 receptionist and the practice manager.
The provider was not complying with Regulation 12 Safe Care and Treatment and Regulation 17 Good Governance.
Full details of the regulations the provider was not meeting are within the inspection findings below.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we may publish this information on our website after any representations and/or appeals have been concluded.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
Two weeks before our on-site inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 1 patient. On the day of our assessment, we spoke with and saw patient feedback from a further 2 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
One patient told us, “The most important thing (Dentist) consistently does an amazing job with my teeth.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. We were told, “Given an awareness of current condition of teeth and gums and ways in which I can improve things for myself.”
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.
While the people we spoke to expressed that they were generally happy with their care, our inspection found there were regulations that were not met.