Cabrini House 3 (Diagrama Healthcare)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question Good. At this inspection the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People’s diverse needs and wishes were assessed, documented and respected. People had access to health care professionals when they needed them. They had tailored health action plans and hospital passports which outlined their health care and support needs for professionals.

The provider had an equality and diversity policy and procedure in place and staff told us they had received training to understand this. The registered manager told us people celebrated various days such as Diwali, Epilepsy Day, World Down Syndrome Day, Learning disabilities Pride, Chinese New Year, Deaf awareness week, Greek Orthodox Easter along with Christian celebrations. A relative told us their loved one was supported by staff to attend a local church every week.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.