Cabrini House 3 (Diagrama Healthcare)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question Good. At this inspection the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. We observed that staff promoted people’s independence when supporting them. For example, we saw people preparing their breakfasts, washing up afterwards and getting themselves ready to attend planned activities. People were provided with choices of daily activities they preferred to take part in. One person told us they were able to take part in lots of activities, they said they attended music classes, and they were going out to a dance group. Three other people told us they were going indoor bowling, and they were looking forward to a garden party the coming weekend. A relative commented, “I am very pleased with the activities the service offers my loved one. There is a comprehensive range of activities. My loved one really enjoys dance classes.” Another relative told us, “There is a lot of variety when it comes to activities at the service, my loved one enjoys them all.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.