Brainkind Neurological Centre York

This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

The service worked well with external partners also involved in people’s care. There were effective governance systems in place which identified, managed and monitored risk. Managers implemented action plans, strategies and processes which had worked well and improved the overall governance of the service.

However, some staff did not feel well supported and fed back that managers were not always available. Staff survey results showed that staff did not feel confident in managers and leaders. This included concerns about their communication and understanding of staff and the people they supported.