Brainkind Neurological Centre York

This means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question as requires improvement. At this assessment the rating has remained the same.

This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.

Data showed that staff did not always receive supervision or appraisals. The service used a safe staffing tool, and the wards were rarely short staffed. However, some people felt that there were not always enough staff during busy periods to ensure that people were cared for in a way that they preferred and had access to Section 17 leave. The service aimed to promote a culture where staff and people were able to raise concerns, but some staff felt managers were not proactive and didn’t respond to issues raised in a timely manner. However, safety was a priority for staff and leaders within the service, and they provided care in a way that made people feel safe. Staff told us people were actively encouraged to be involved in their care and treatment, and staff were familiar with policies and procedures used to safeguard people and ensure the environment was kept safe.