Brainkind Neurological Centre York

This means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery. Staff managed beds well. A bed was available when a patient needed one. Patients were not moved between wards except for their benefit.

Patients did not have to stay in hospital when they were well enough to leave and there was evidence of ongoing planning for discharge, although challenges with sourcing placements within the community were discussed with leaders. The design, layout, and furnishings of the ward supported patients’ treatment, privacy and dignity. The service met the needs of all patients, – including those with a protected characteristics. Staff helped patients with communication, advocacy and cultural and spiritual support. The service treated concerns and complaints seriously, investigated them and learned lessons from the result.