Dentalcare Winterbourne

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We found this practice was providing safe care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Learning culture is based on the latest evidence we assessed for the Safe key question.

The judgement for Safe systems, pathways and transitions is based on the latest evidence we assessed for the Safe key question.

The judgement for Safeguarding is based on the latest evidence we assessed for the Safe key question.

The judgement for Involving people to manage risks is based on the latest evidence we assessed for the Safe key question.

Emergency equipment and medicines were available and checked in accordance with national guidance. Staff could access these in a timely way. Staff knew how to respond to a medical emergency and had completed training in emergency resuscitation and basic life support every year.

The premises were visibly clean.

The practice had arrangements to demonstrate the safety of the X-ray equipment.

The practice had not carried out risk assessments in relation to the safe storage and handling of all the substances hazardous to health that were in use by staff.

The provider did not have effective fire safety management procedures.

The practice did not operate an adequate control system of NHS prescriptions to ensure availability for NHS patients receiving care.

The practice had a recruitment policy and procedures that reflected relevant legislation, to help them employ suitable staff, including agency or locum staff.

The practice ensured clinical staff were qualified, registered with the General Dental Council and had appropriate professional indemnity cover.

The practice could take action to ensure that all clinical staff have adequate immunity for vaccine preventable infectious diseases.

Newly appointed staff had an appropriate role specific structured induction.

Staff we spoke with generally had the skills, knowledge and experience to carry out their roles.

Staff demonstrated knowledge of safeguarding and were aware of how safeguarding information could be accessed. Staff knew how to escalate safeguarding concerns within the practice and externally.

The practice had arrangements to ensure staff training, including continuing professional development, was up-to-date and reviewed at the required intervals.

There were processes to support and develop staff with additional roles and responsibilities, but improvement was needed.

Staff discussed their learning needs, general wellbeing and aims for future professional development during 1-to-1 meetings, practice team meetings and ongoing informal discussions.

Staff questioned stated they felt respected, supported and valued.

The practice’s infection control procedures did not reflect current published guidance.

Staff received appropriate training. However, not all staff could demonstrate knowledge and awareness of infection prevention and control processes.

We observed the decontamination of used dental instruments, which did not fully align with national manual cleaning guidance.

We observed use of personal protective equipment aligned with national guidance.

We saw, and staff confirmed that single use items were not reprocessed.

The practice did not have adequate procedures to reduce the risk of Legionella or other bacteria developing in water systems.

The practice had protocols to ensure effective disposal of hazardous waste.

The equipment in use was serviced as per manufacturers’ instructions.

The practice completed infection prevention and control audits in line with current guidance.

The judgement for Medicines optimisation is based on the latest evidence we assessed for the Safe key question.