Dentalcare Winterbourne

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Improvements were needed to the way the practice organised and delivered services to ensure it met the patients’ needs.

Patients found accessing the practice by telephone an issue. We were told, and saw, that extra staff had been recruited to address this.

Staff described the reasonable adjustments they had made to ensure the practice was accessible.

The practice had access to alternative formats of information, a magnifying glass to support patients who had impaired vision. The practice had a hearing induction loop to support patients who wore hearing aids.

The practice was wheelchair accessible with step-free access, ground floor surgeries and an accessible toilet. Staff had access to language translation services.

Staff had carried out a disability access audit but did not have the required adjustments in place for disabled people who wished to use the accessible toilet.

Staff were clear about the importance of providing emotional support to patients when delivering care.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their window, website and information leaflet.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines. However, the provider recognised that patients had been asked to return multiple times over extended periods of time to complete courses of treatment and had employed a locum dentist to manage this.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner.

When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.