- Dentist
Dentalcare Winterbourne
Report from 6 March 2025 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 12 June 2025.
We found the practice had not met all regulations.
Recruitment procedures reflected current legislation.
Patients were treated with dignity and respect and at the time of our inspection.
Safeguarding processes were in place and staff knew their responsibilities for safeguarding.
There was a lack of effective leadership, and not all risks associated with undertaking of regulated activities had been suitably identified and mitigated.
Infection control procedures did not entirely follow published guidance.
The practice did not have effective systems to review and investigate incidents and accidents.
Dentalcare Winterbourne is part of Dentalcare Group a dental group provider. The practice is in Winterbourne, Gloucestershire, and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 7 treatment rooms of which 5 were in use.
At the time of our inspection, there was a total of 14 staff, of which there were 2 dentists, 2 dental nurses, 4 student dental nurses, 2 dental therapists, a dental hygienist, receptionist, assistant practice manager and the practice manager.
We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, a student dental nurse, dental hygienist, receptionist, assistant practice manager, the practice manager, the registered manager and the group operations manager.
The provider was not complying with all regulations.
Full details of the regulations the provider was not meeting are within the inspection findings below.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We did not receive any feedback.
On the day of our inspection, we saw feedback from 21 patients.
Patients commented positively about the standards of cleanliness.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.