Yourlife (Ossett)

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

The provider had an accidents and incidents log in place. The provider said they discussed lessons learnt with staff if any incidents occurred. We saw evidence of this through team meetings.

The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services.

People and their relatives told us they had completed pre assessments to gather information required to support them appropriately.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm, and neglect. The provider shared concerns quickly and appropriately.

Staff told us they knew how to raise concerns and were confident their concerns would be listened to and acted upon. Staff had completed safeguarding training and were aware of what to look for. One staff member told us they knew how to report and wouldn’t hesitate to do so if needed. One person said, “I am always safe with my carers.”

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive, and enabled people to do the things that mattered to them.

We saw risk assessments were in place and areas identified in relation to mobility and medication. These were up to date at the time of assessment. Staff were aware of people’s risks. One staff member said, ”I know [name of person] well I am aware of the risk assessments in place.”

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care.

The provider had completed an environmental risk assessment on pre assessment. These were reviewed when any changes occurred. A recent assessment had concluded a person was to be best supported within a residential care setting.

The provider made sure there were enough qualified, skilled, and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

Recruitment procedures were in place, so people were cared for by suitably qualified staff who had been assessed as safe to work with people. Staff told us they felt supported by the management team and had regular spot checks and supervisions. We reviewed staff training which showed they had the skills and knowledge in place to support people. One relative told us, “Staff supporting [name of person] demonstrate appropriate dementia awareness and compassionate communication.”

The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly. The provider had a policy in relation to infection control and staff told us they had adequate personal protective equipment (PPE) in place.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

The provider had an accidents and incidents log in place. The provider said they discussed lessons learnt with staff if any incidents occurred. We saw evidence of this through team meetings.