Yourlife (Ossett)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Care plans documented what care and support people required. Assessments were up-to-date and regularly reviewed. A relative told us, “We are fully involved in [name of person] care.” Another relative told us, “The service communicates with us throughout with [name of person] needs.” We observed care plans supported people’s nutritional, and hydration needs where appropriate.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People were supported by staff who had access to training to develop the skills and knowledge needed to meet their needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff we spoke with were aware of peoples support needs. One staff member said, “I support [name of person] I really like my job, they let me know what they would like as well as following their care plan.” One relative said, “I have been involved with the assessment of care and also reviewing with other professional involvement.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Daily records provided a handover for staff to ensure important information was shared and people’s care and wellbeing were monitored. Care plans were reviewed regularly, and changes recorded where required.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People and their families had opportunities to feedback on the care and support they received. The management team contacted people and their relatives to ensure the care being delivered remained appropriate and met their needs. One relative told us, “I have no concerns around [name of person] care. We regularly review their care plan to make sure its accurate.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The Act requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible.

People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the MCA. When people receive care and treatment in their own homes an application must be made to the Court of Protection for them to authorise people to be deprived of their liberty.

The provider had systems in place to ensure the service was working within the principles of The Mental Capacity Act. Staff had received training in this area.