Yourlife (Ossett)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives said staff treated them with kindness and compassion when providing care. One relative told us, “Those familiar to her (especially the pink ladies) help her feel settled. We appreciate their efforts to maintain her dignity, especially when handling personal care or distressing delusions. Communication with the family is respectful and prompt.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and their relatives were able to express their views and were involved in making decisions about their care and support. Care plans were individualised and contained information on what support people required and what they were able to do themselves. One staff member told us, “When undressed [name of person] has the dignity in the shower with the shower curtain, she always is covered with a towel or gown exiting. I keep the process moving by talking so they don’t get to feel uncomfortable or in a state of undress.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans were person centred and clearly described what support and care people wanted and what they were able and wanted to do for themselves. Care plans evidenced people’s involvement in planning their care and support.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were aware of peoples needs. One staff member told us, “We support someone who requires relaxation. We know people well and their support needs.” We saw evidence of care records completed where support from outside professionals were required. This showed staff supported people with their immediate needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

People were supported by staff who felt valued by the management team.One staff member told us, “Management are very much supportive and do randomly give spot checks and correct us if we need to be.” Another staff member told us, “Yes I feel supported, we can go to management when we need.”