About the service
Adico is a domiciliary care service. The service is registered to provide care and support for older people, some of whom may live with dementia and younger adults.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe being cared for by staff from Adico. People were kept safe from harm. Staff demonstrated they knew the process to follow if they were concerned about people’s safety or if people may be at risk of abuse.
People had their individual risks assessed and where risks were identified. Measures were put in place to reduce the risk of harm. People’s medicines were managed safely, and people received their medicines regularly. Staff were aware of how to reduce the risk of the spread of infection and were provided with personal protective equipment.
Staff received induction and ongoing training and supervision and felt well supported. Where people were assessed as needing support with eating and drinking staff supported them. People were supported to access healthcare professionals when required. People had consented to their care, and staff were aware of people’s rights in relation to offering choices.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they felt the staff were caring and thoughtful. Feedback from people and relatives was positive. People’s dignity was maintained and peoples right to privacy was respected. Peoples personal information was stored securely to ensure it remained confidential.
People's needs were fully assessed before they started using the service. Care plans were developed and kept under regular review to ensure information remained current. People were encouraged and supported to participate in events organised by the provider and follow hobbies that were of interest to them People and their relatives were aware of how to raise concerns should the need arise. Many compliments had also been received by the service.
The provider had quality assurance systems and processes in place to assess the quality and make continual improvements. People, their relatives and staff members were positive about the way the service operated and was managed. People were asked their views and feedback obtained was analysed so that any shortfalls could be addressed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 18 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.