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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 18 May 2017

Adico Care provides personal care services to people in their own homes. At the time of our inspection Adico Care were providing personal care to 45 people.

At the last inspection the service was rated Good.

At this inspection we found the service remained Good.

There was a manager in post who had started the process to register with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. The manager had completed their interview with CQC and was awaiting their registration.

People felt safe, happy and well looked after. Staff had received training in how to safeguard people from abuse and knew how to report concerns, both internally and externally.

Safe and effective recruitment practices were followed to help ensure that all staff were suitably qualified and experienced. Arrangements were in place to ensure there were sufficient numbers of suitable staff available at all times to meet people’s individual needs.

Trained staff helped people to take their medicines safely and at the right time. Identified and potential risks to people’s health and well-being were reviewed and managed effectively.

People and relatives were positive about the skills, experience and abilities of staff. They received training and refresher updates relevant to their roles and had regular supervision meetings to discuss and review their development and performance.

People were supported to maintain good health and had access to health and social care professionals when necessary. Where required they were supported to eat a healthy balanced diet that met their individual needs.

Staff obtained people’s consent before providing personal care and support, which they did in a kind and compassionate way.

Staff had developed positive and caring relationships with the people they cared for. People were involved in the planning, delivery and reviews of the care and support provided. The confidentiality of information held about their medical and personal histories was securely maintained.

Care was provided in a way that promoted people’s dignity and respected their privacy. People received personalised care and support that met their needs and took account of their preferences. Staff were knowledgeable about people’s background histories, preferences, routines and personal circumstances.

People were supported to pursue social interests at home and in the community.

Complaints were recorded and responded to in line with the service policy.

People, relatives and staff were complimentary about the manager and how the service was run and operated.

Inspection areas

Safe

Good

Updated 18 May 2017

The service remains good.

Effective

Good

Updated 18 May 2017

The service remains good.

Caring

Good

Updated 18 May 2017

The service remains good.

Responsive

Good

Updated 18 May 2017

The service remains good.

Well-led

Good

Updated 18 May 2017

The service remains good.