Ellie Sunrise Healthcare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Staff completed person-centred assessments, which were regularly reviewed with people and updated to reflect peoples changing needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People lived in their own homes and could choose what they ate. People told us staff provided them with the support they needed regarding nutrition and hydration, and staff knew their likes and dislikes.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff communicated effectively with people and their relatives, ensuring continuity of care and reducing anxiety for people using the service. There were regular meetings, weekly contact from care coordinators, and clear handover notes in care diaries. Staff told us they all worked well together and with health and social care partners. They said, “The teamwork is good” and “We work together as a team. It’s about the client’s safety.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to maintain health, independence, and achieve personal goals. People told us they were supported to health appointments. One relative said, “They support and escort [person] to appointments.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Audits of care records were in place, but monitoring was not always robust. This had recently been strengthened, and plans were in place to further develop systems. This included improvements in documenting people had been involved in reviews.

People and relatives told us they were involved in regular reviews of care and support. “I had a review a few weeks ago, I told the Manager that the carers were staying for less time than they should because they had finished all their tasks, she sorted it out and has reduced the hours”.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Consent was sought and people’s capacity was documented; however, capacity assessments needed to be more detailed, decision-specific and clearly recorded.Staff demonstrated they understood the Mental Capacity Act (MCA) 2005. Daily notes showed carers consistently sought consent before providing care and adapted to people’s choices.

People or their relative confirmed they were involved in all decision about their care. They told us their consent was always sought, and their decisions were respected. One person said, “[Person who used the service] is very involved in [the] care planning, [person] explains to carers, what they want.