Caredo Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The management team made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Management completed assessments of people’s needs before they received support and ensured people and their family members were included in the assessment process. One relative told us, “They [management] asked a lot of questions before supporting [family member] which was good.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

When appropriate staff worked with families to ensure people got enough to eat and drink and all their medicines were administered as prescribed. Relatives had confidence in the support family members received. One relative said, “They [staff] do everything they should, in the time they visit.”

The management team worked well across teams and services to support people. They had documentation to make sure people only needed to tell their story once by sharing their assessment of needs if people moved between different services.

All staff could access care plan information they needed to understand people’s needs and appropriately deliver their care, treatment and support.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Relatives told us people were encouraged and supported to make healthier choices. For example: with eating and drinking, and oral hygiene.

The management team routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves.

Staff supported people to improve their quality of life, for example, by spending time with people chatting not just focusing on completing commissioned tasks.

There was a robust approach to monitoring the effectiveness of people’s treatment and support with management completing spot checks on staff. Care records were monitored and care plans held details around expected care outcomes.

The provider, when appropriate spoke with families about family members rights around consent. Care plans guided staff on how people made choices regarding their care.

People’s consent to care and treatment had been documented in most individual care records we looked at. Care plans identified people’s capacity and staff had received training to support people in making their own decisions.