HTR Care and Recruitment Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

This was the first assessment for this service. This key question has been rated good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received person-centred care which met their needs. Relatives told us they were happy with the care. Comments from relatives included, “The agency is responsive when we want to change something” and “They are very flexible and responsive.”

Staff told us they supported people with their leisure and social needs as well as personal care when people wanted this. A staff member explained, “I support my client with various activities, going for walks and playing board games."

Staff liaised with other professionals involved in people’s care when needed. This helped to ensure people received continuity of care.

The provider ensured people had information about the service and their care. The registered manager told us information could be produced in different languages and formats if people needed this.

There was a suitable complaints procedure. Relatives told us they knew how to make a complaint and felt confident speaking up. The registered manager regularly met with people and their relatives to discuss their experiences. A relative told us, “They listen to us. We have meetings and we can discuss any issues. They look into concerns. I cannot fault them.”

People were able to access the care and support they needed in a way that worked for them.

People had equity in experience and outcomes. Staff undertook training about equality and human rights.

Staff worked with people and their relatives to identify any future plans they had. They helped people to retain skills and independence when they were able to.