HTR Care and Recruitment Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This was the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider assessed people’s needs and choices before they started using the service. Relatives confirmed the provider consulted with them and the person being cared for. The provider created care plans based on people’s assessed needs. These were regularly reviewed. Relatives told us the provider made changes to planned care when needed or requested.

Staff provided evidence-based care and support. Staff undertook a range of training to help them understand about people’s needs. They explained the training was helpful and they had the information they needed. They told us the registered manager also shared information about good practice. A member of staff commented, “We do both face to face and online training. It is useful. We have other learning opportunities such as team learning or discussions in team meetings.”

The provider had systems to enable staff to communicate with each other and share information. Staff told us they had regular contact with the registered manager. They used messaging applications and records to discuss the service with other staff.

Staff told us they communicated with other professionals when needed to make sure people’s needs were met. A staff member told us, “This kind of collaboration ensures people receive the appropriate medical care and helps me stay informed about any specific health needs or updates.”

The provider discussed people’s healthcare needs with them and their families. Care plans included information staff needed to be aware of. For example, when to recognise deterioration in a person’s condition. Staff worked closely with people’s family members. Relatives confirmed staff alerted them to any health concerns. A staff member told us, “We work with the district nurses who provide us with information, guidelines, training and support.”

Staff monitored people’s wellbeing. They reported any concerns to the management team, relatives and, when needed, other healthcare professionals. Staff recorded care interventions, and these showed that care plans were being followed. The registered manager regularly reviewed people’s care to make sure they were happy and their needs were met.

The provider obtained people’s consent and staff offered people choices. Staff undertook training about the Mental Capacity Act 2005 and understood their responsibilities in respect of this. Relatives told us staff gained consent before providing care. The registered manager assessed people’s mental capacity and consulted with relatives to make decisions in people’s best interests when they were not able to consent to specific decisions.