HTR Care and Recruitment Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This was the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, compassion and respect. People liked the staff and had good relationships with them. Comments from relatives included, “[Person] is familiar with the carers and likes them. Staff have a banter with [them]” and “We have always found the carers to be pleasant.”

People’s preferences for the gender of their care worker were respected. Staff had training about dignity and respect.

Staff treated people as individuals. They were able to tell us about the different people who they cared for. People’s individual needs were recorded in care plans. Relatives told us the registered manager led by example and always treated people well. A relative commented, “When [registered manager] visits us, [they] always go to speak with [person] first before [they] speak with us. This shows [they] value [person] and care. Staff do this as well.” Another relative told us the person being cared for did not speak English. They explained the person’s main carer communicated with them in a language they understood, and this was important for them.

Staff offered people choices. A relative confirmed this and told us, “Carers always engage with [person] and offer choices.”

Staff supported people to be independent when possible. Staff supported 1 person to go on outings. Care plans described the things people could do for themselves. A staff member commented, “I encourage people to be independent, helping them with skills and promoting independent living.”

Staff responded to people’s immediate needs. Relatives confirmed staff identified and acted when people were distressed or unwell.

The provider supported staff wellbeing. They had regular individual meetings with staff to discuss their work and any support they needed. Staff told us they felt well supported. Their comments included, “My managers have always guided me and given advice about my work and developing my skills” and “The service offers a positive and supportive working environment where we feel valued.”