Geneva Quality Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

This is the first assessment for this service. This key question has been rated good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received person-centred care which met their needs and reflected their preferences. Relatives told us the agency was responsive and flexible, making changes whenever they needed. Care plans were appropriately detailed and showed how people liked to be cared for.

Staff liaised with other professionals involved in people’s care when needed. This helped to ensure people received continuity of care.

The provider gave people a range of information about the service and copies of their care plans. Relatives told us staff kept in touch and informed them about anything they needed to know.

The registered manager regularly contacted people using the service by telephone and in person to ask for their views about the service. People were asked to complete surveys about their experiences.

There was a suitable complaints procedure. Relatives explained they knew what to do if they had any concerns or complaints. A relative told us that whilst they had not had any complaints, they had raised a query with the registered manager. They told us this was responded to immediately and to their satisfaction. Another relative commented, “I can contact the manager if I need to. [They] are in regular contact with me and we can discuss anything we need.”

People were able to access the care and support they needed in a way that worked for them.

People had equity in experience and outcomes. Staff undertook training about equality and human rights. Care plans included information about people’s personal history, interests and goals.

Staff worked with people and their relatives to identify any future plans they had. They helped people to retain skills and independence when they were able to.