Geneva Quality Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider assessed people’s needs and choices before they started using the service. They met with them and their relatives. Assessments included information about people’s personalities, preferences and what they wanted to achieve from receiving care. Relatives told us assessments were comprehensive. Care plans reflected the assessments. These were regularly reviewed and updated.

Staff undertook a range of training to help deliver evidence-based care. Staff told us training was helpful. Staff regularly met with the registered manager to discuss their work and best practice. Relatives told us staff were knowledgeable. A relative commented, “Carers have the skills to care for [person]. They are always prepared, practical and pragmatic.”

The provider had systems to ensure open and transparent communication with staff. Staff explained they worked closely with each other and the registered manager. They took part in face to face and telephone meetings. They shared written information about people’s care. Staff reported any concerns to the registered manager and told us these were acted on.

The provider assessed people’s healthcare needs and the support they required from staff in meeting these. Care plans included information about these needs and additional guidance for staff on healthcare conditions. Relatives told us staff monitored people’s health and wellbeing. For example, a relative explained staff monitored a person’s blood pressure. They said that this monitoring helped to ensure the person’s blood pressure stayed within normal ranges.

Staff monitored people’s wellbeing. They kept records of care provided and how the person felt. They reported any changes in people’s wellbeing or needs to the registered manager and relatives. When needed, staff also monitored food and fluid intake and when people were supported with oral care.

Care plans included goals people wanted to achieve. The registered manager carried out regular reviews to make sure these goals were being met.

People consented to their care and treatment. The registered manager assessed people’s mental capacity to make decisions about their care. People signed consent to their care plans. People were asked their opinions by the registered manager and staff. Relatives confirmed they were consulted about complex decisions to help make sure these were made in people’s best interests.