CLNQ Deansgate Square

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

This is the first inspection for CLNQ Deansgate Square since its registration with CQC in 2023. This key question has been rated as Good.

We looked for evidence that service leadership, management and governance, assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

We found the provider had clear and effective governance processes, which supported the safe delivery of care and customer satisfaction.

Staff were clear about their individual responsibilities and knew who was accountable for each aspect of the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a shared vision, strategy and culture. This was based on transparency, equity of experience and improving patient experience.This sentiment was echoed by staff we talked with and also confirmed in the minutes of team and governance meetings.

Records from meetings and feedback from staff indicated the service had inclusive leaders who understood the context in which they delivered care, treatment and support. The content and tone of meeting records indicated the provider had the skills, knowledge, experience and credibility to lead effectively.

The tone and manner of interactions experienced and observed indicated they led with integrity, openness and honesty.

The service fostered a positive culture where people felt they could speak up and their voices would be heard. Staff were aware of how to raise concerns, and a freedom to speak-up champion had been appointed.

The service was a diverse and inclusive workforce. Staff had attended Equality, Diversity and Human Rights training.

There was a focus on continuous learning, innovation and improvement at CLNQ Deansgate Square. The team were enthusiastic about the learning opportunities available for improving and enhancing the use of aesthetic procedures.

The team measured improvements and attended industry led conferences to ensure they were informed about new innovations and also updated about changes to established procedures.

There was a programme of regular auditing to review the experience and outcomes for people, this focused on improving care and treatment.

All feedback from patients was recorded and used for monitoring and learning.

The provider described how findings from audits and risk assessments completed at CLNQ Deansgate Square were actively shared with others in the aesthetic industry to contribute to safe, effective practice and research.

The provider was also an academic leader in the field of aesthetic surgery.

The provider worked with other clinical and surgical specialists in the aesthetics field. There was seamless collaboration between the patients attending CLNQ Deansgate Square and the hospital where procedures took place.

The provider described how findings from audits and risk assessments completed at CLNQ Deansgate Square were actively shared with others in the aesthetic industry to contribute to safe, effective practice and research.

The provider was also an academic leader in the field of aesthetic surgery.

There was a focus on continuous learning, innovation and improvement at CLNQ Deansgate Square. The team were enthusiastic about the learning opportunities available for improving and enhancing the use of aesthetic procedures.

The team measured improvements and attended industry led conferences to ensure they were informed about new innovations and also updated about changes to established procedures.

There was a programme of regular auditing to review the experience and outcomes for people, this focused on improving care and treatment.

All feedback from patients was recorded and used for monitoring and learning.