CLNQ Deansgate Square

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

This is the first inspection for this service since its registration with CQC in 2023. This key question has been rated as Good.

We looked for evidence that the CLNQ Deansgate Square met people’s needs, and that staff treated people equally and without discrimination.

We found that people and staff, had ready access to information and advice, steps were taken to ensure people understood procedures and, what actions they could take if they were dissatisfied with their care or treatment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People who used CLNQ Deansgate Square self-referred and were able to make an appointment that suited them during the operating times of the service.

The service made sure people were at the centre of their care and treatment choices.

People who used the service were invited to make contact if they felt they needed additional advice or support following a procedure. People were actively contacted to ensure they were given the opportunity to seek additional advice or raise concerns.

CLNQ Deansgate Square understood the potential of the health and care needs of people who chose to use the service.

In the main, people had clear opinions about the treatment they wanted. Integrity was maintained as the service would do their best to meet those individual needs based on the aesthetic industry best practices and guidance.

The service provided appropriate, accurate and up-to-date information in formats that met the individual needs of people who used the service.

Processes in place for dealing with information met best practice standards in respect of GDPR (General Data Protection Regulation).

Consumer rights were protected, fees were made clear, and people were given a cooling off period before the procedure took place.

The leaders indicated that when people needed translation and interpretation services this was provided.

CLNQ Deansgate Square website also provided detailed information about services that people could access according to their preference.

CLNQ Deansgate Square provided detailed information about how people could raise a concern about the service. They were open about dealing with concerns and were signed up to the independent health specific advocacy organisations to ensure people had support if a dispute were to arise. Information about giving feedback was readily available and staff invited people’s comments when treatment was concluded. The provider checked this feedback so that positive aspects of the service could be built on and areas for improvement could be identified.

The service made sure that people could access the care, support and treatment they wanted and or needed.

The provider ensured people were contacted after procedures to check their progress. Records confirmed that these checks were monitored to ensure staff followed this procedure.

CLNQ Deansgate Square is a private self-funding aesthetic clinic. Staff and leaders actively listened to information and identified people who may need additional support to use the service such as physical access. Feedback about, experience and outcomes, to the provider and CQC was positive.

CLNQ Deansgate Square is a private aesthetic clinic. This evidence category is not relevant for this service.