CLNQ Deansgate Square

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This is the first inspection for CLNQ Deansgate Square since its registration with CQC in 2023. This key question has been rated as Good.

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

We found that people were treated with kindness, empathy and compassion, and their privacy and dignity was respected.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity.

People commented that they were treated with respect and consideration. They expressed trust in the practitioners who worked at CLNQ Deansgate Square, and they said their privacy was protected.

We heard telephone interaction between people accessing the service and reception staff were respectful and kind.

The service treated people as individuals and made sure people’s care, support and treatment met their needs and preferences.

The assessment process considered people’s strengths, abilities, aspirations, culture and unique backgrounds and identified people’s protected characteristics. Staff described specific steps taken to meet the needs of people with additional sensory needs.

People who attended CLNQ Deansgate Square had complete choice over using the service. The service advertised treatments and displayed feedback on their website that reflected people’s experiences of the different procedures

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The service cared about and promoted the wellbeing of their staff and, supported and enabled staff to deliver person-centred care. Feedback from staff indicated that the leader provided training opportunities. This was confirmed by training records and notes from governance meetings. Staff felt the work life balance was good and there was sufficient flexibility in the system to enable them to respond to individual emergencies. Staff had been enabled and their skills valued. Staff stated they all had sufficient understanding about how the business operated with regards to organising appointments, setting up rooms safely for procedures and booking people in for consultations or procedures. Their opinion was important in deciding how the clinic was run day to day.