Autism Care Community Services (Lincolnshire)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were treated in a respectful and dignified way. A relative said, “[Loved one] is treated with respect, well and fairly. [Loved ones] human rights are upheld.

The registered manager and staff provided support in line with best practice guidance such as Right support, right care, right culture. This meant people’s support was person-centred and reduced the potential for inequalities to exist. Staff understood people’s needs and wishes well, including their protected characteristics under the Equality Act 2010. We saw 1 example in which staff worked hard, with a range of external professionals, to ensure a person had a positive experience with good outcomes for a health need.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.