Edenbridge Manor Care Home

Date of assessment; 2 February 2026. Edenbridge Manor Care Home is a residential care home providing support to a maximum of 85 people who live with a range of health conditions such as dementia, diabetes, heart conditions, and general frailty and mobility problems. At the time of our inspection there were 79 people living at the service.

We undertook this responsive assessment to check on safeguarding concerns. We did not identify significant concerns relating to safeguarding concerns.

People who were at risk of skin breakdown had not always been supported to regularly reposition. Daily notes did not evidence that people had been supported to re-position every 4 hours in line with their care plans. Some care plans were not clear how often people had to be supported to re-position. Some people were prescribed medicines on an ‘as and when’ basis, however guidance was not sufficiently detailed to inform staff when to administer this, or the maximum dosage in 24hrs. People who were prescribed time sensitive medications were not always administered within this time frame. People told us, and we observed there were times when there were not sufficient numbers of staff. Although there was a wide range of checks and audits completed by leaders at the service, they did not identify these issues. When we raised concerns with leaders, they took action to address the concerns.

Feedback we received from people, relatives and staff was positive. There was a positive culture within the service, which prompted good outcomes for people. The service was clean and free from malodours. There were systems in place to learn and improve when incidents occurred. There were effective safeguarding processes in place. Staff had been recruited following safe recruitment practices and received sufficient training and support.

Date of Assessment: 24 April 2025 to 02 May 2025.

Edenbridge Manor Care Home is a purpose-built residential care home providing accommodation and personal care for up to a maximum of 85 older people. The service provides support to people who live with a range of health conditions such as dementia, diabetes, heart complaints, and general frailty and mobility problems.

The registration of the service has changed since the last inspection and therefore this will be the first rating under the new provider name. We would like to acknowledge the improvements made to the service to meet the previous breaches of regulation.

We undertook this responsive assessment to check on specific concerns we had received about peoples' safety and well-being, the culture and the management of risk in the service.

We did not identify any significant issues during this assessment and the service has been rated Good.

People and staff told us they would feel confident to raise any concerns and that these would be responded to by the management team. The provider had liaised with external health professionals to provide joined up care and treatment for people. This had promoted safe transitions for people moving between different services. People received safe care and staff managed risks safely, responsively and effectively. Staff and management knew people well and received an induction, training and support that enabled them to manage people’s health and social care effectively and in a responsive way. The home was clean and well maintained and provided a comfortable and safe environment. People enjoyed their meals and were supported by staff to follow a healthy lifestyle. Staff treated people with kindness and compassion, and there was a positive and friendly culture in the service. People were encouraged to remain as independent as possible and there was a dedicated activity team that worked alongside the care team to promote mental and physical well-being. Systems were in place that allowed people, relatives and staff to speak up and have their voices heard. The provider had good governance systems in place to ensure any improvements required were identified and actioned. Staff felt the management team were open and approachable, and there were regular opportunities for staff and management to discuss incidents or areas for improvement within the service to ensure lessons were learnt.