Edenbridge Manor Care Home

Updated 2 February 2026

Date of assessment; 2 February 2026. Edenbridge Manor Care Home is a residential care home providing support to a maximum of 85 people who live with a range of health conditions such as dementia, diabetes, heart conditions, and general frailty and mobility problems. At the time of our inspection there were 79 people living at the service.

We undertook this responsive assessment to check on safeguarding concerns. We did not identify significant concerns relating to safeguarding concerns.

People who were at risk of skin breakdown had not always been supported to regularly reposition. Daily notes did not evidence that people had been supported to re-position every 4 hours in line with their care plans. Some care plans were not clear how often people had to be supported to re-position. Some people were prescribed medicines on an ‘as and when’ basis, however guidance was not sufficiently detailed to inform staff when to administer this, or the maximum dosage in 24hrs. People who were prescribed time sensitive medications were not always administered within this time frame. People told us, and we observed there were times when there were not sufficient numbers of staff. Although there was a wide range of checks and audits completed by leaders at the service, they did not identify these issues. When we raised concerns with leaders, they took action to address the concerns.

Feedback we received from people, relatives and staff was positive. There was a positive culture within the service, which prompted good outcomes for people. The service was clean and free from malodours. There were systems in place to learn and improve when incidents occurred. There were effective safeguarding processes in place. Staff had been recruited following safe recruitment practices and received sufficient training and support.

Updated 2 February 2026

People, relatives and staff gave us positive feedback about Edenbridge Manor Care Home. Comments included; “Staff are excellent and the level of personal care and housekeeping is first rate,” and “Staff are very caring, can’t fault them. I think my dad is looked after and it’s a good service,” and “The staff are all kind to me. It’s really nice, lovely.” During our inspection we observed kind and caring interactions between people and staff including when people became distressed. We observed staff support people in a person-centred way, with staff gently encouraging people to eat, and supporting them to mobilise safely. The culture within the service was positive; we observed staff dancing and singing with people.

However, we also found that at times there were not always enough staff on duty. People, relatives and staff also shared these concerns with us. One person told us, “I think they could do with more staff, some have high needs and those with dementia, they’re often rushed.” We raised this with the provider, who took action to address pinch points with staffing.