Cofton Park Manor Care Home Also known as Cofton Park Manor Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this newly registeredservice. This key question has been ratedGood.This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

There was a drive to provide person centred care and this was evident in the care we observed, however some aspects of care records did not fully reflect this and while this was about how staff and management recorded information improvements could be made.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The service worked with the local and wider community to promote integration. There were open days for the public to share stories and have a drink with people in the service, and the management team had a clear focus on being an active part of their local community.

The provider supplied appropriate,accurate and up-to-date information in formats that were tailored to individual needs.People were actively supported to understand and access information and information was provided in formats that reflected their own communication needs. Information was communicated in a variety of ways including meetings and newsletters.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care,treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. Staff and management took time to include people in their care and to listen and act on ideas and feedback from people. One person said, “They involve us in everything,we love to have a say.”

The provider made sure that people could access the care,support and treatment they needed when they needed it.Staff and management focussed on removing barriers for people, we saw equipment and support to ensure people with impaired mobility were able to access opportunities on other floors of the service. The providers dementia strategy aims to enable staff to better understand and respond to people who are living with a dementia related illness with an aim to removing further barriers which people may experience.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care,support and treatment in response to this. The provider was forward thinking and actively sought ideas,materials and strategies to better improve the experiences of people living at the service.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. There was a focus from the provider and management team on providing information and support to people and their families in planning for the future. End of life wishes were discussed and where people had specific requests this was reflected and incorporated into their care.